Privacy policy

Cacaolab BV, with registered office at Bevegemstraat 4, 9620 Zottegem, Belgium and registration number BE 0500.905.525, is responsible for the processing of your personal data as shown in this declaration.

Contact information:
Cacaolab BV
Bevegemstraat 4
9620 Zottegem
Belgium
E-mail : Claudia.Delbaere@Cacaolab.be
Tel: +32 (0)472 59 87 34

Cacaolab BV respects your privacy!

Cacaolab BV respects your privacy and wishes to process your personal data in a legal, fair and transparent way. This privacy statement explains how Cacaolab BV processes your personal data.

Cacaolab BV processes these personal data in accordance with the applicable laws and regulations, including the General Data Protection Regulation (GDPR).

What is personal data and what is meant by the processing of personal data

Personal data is any information about an identified or identifiable natural person. It may be the name of this person, a date of birth, a photograph, a telephone number, a code, a policy number, an email address, ....

Processing of personal data means any operation or set of operations on personal data. These operations are particularly varied and include but not limited to the collection, storage, use, modification, communication of these data.

Responsible for the processing

Cacaolab BV is responsible for the processing of personal data in accordance with the Belgian Privacy Act of 8 December 1992. This means that it determines the purposes and means of the processing itself and is responsible for compliance with the legal requirement.

Personal data that we process

Cacaolab BV processes your personal data because you use our services and/or purchase our products and/or because you provided them to us yourself. Below you will find an overview of the personal data we process:

  • First and last name;

  • Regional registration number/ID card number/passport number;

  • Date and place of birth;

  • Address data;

  • Telephone numbers;

  • E-mail address;

  • Bank account number;

  • Financial data.

Special and/or sensitive personal data that we process

Cacaolab BV is careful to protect the privacy of minors and encourages parents and guardians to be active in their children's online activities.

For what purpose and on what basis do we process personal data?

Cacaolab BV processes your personal data for various purposes and based on different justifications. For each purpose, Cacaolab BV will only process the relevant data. More specifically, we process your personal data:

  • To be able to call or email you if this is necessary to carry out orders or deliveries or requested services;

  • To inform you about changes to our products and/or services;

  • To execute the agreement and the assignments hereby entrusted to us in order to guarantee you the best possible service;

  • To be able to deliver and invoice the purchased products;

  • For the purpose of personnel administration and management;

  • In view of the obligations the company has towards the Belgian government, foreign governments or international institutions in execution of a legal or regulatory obligation, in execution of a judicial decision, or in the framework of the protection of a legitimate interest;

  • Cacaolab BV also processes personal data if we are legally obliged to do so, such as data we need for our own tax return.

Finally, Cacaolab BV has a number of legitimate interests for the processing of personal data. In doing so, Cacaolab BV is careful to ensure that the impact on your privacy is as limited as possible. Thus, among other things, personal data are processed for the purpose of:

  • The preparation of studies, risk models and statistics;

  • The exercise and defence of the rights of Cacaolab BV

  • Management of customers, including the creation of segments (e.g. individuals, companies, self-employed persons,....) and personal profiles for the management of customers or for detecting customer needs;

  • Servicing and improving the website.

We use the data collected only for the purposes for which we obtained the data.

Automated decision making

Cacaolab BV does not make any decisions about matters that could (significantly) affect people, based on automated processing. These are decisions made by computer programs or systems, without a human being involved.

Correctness of personal data provided

By communicating the personal data, you guarantee that they are correct and complete.

If you communicate personal data of third parties to us Cacaolab BV, you guarantee that you have obtained the necessary consent from the parties concerned and you explicitly indemnify Cacaolab BV against any damage or recourse of third parties based on the privacy rights of those third parties concerned.

How long we keep personal data

Cacaolab BV keeps your personal data for the duration of the contract and thereafter until the legal retention obligation is reinforced, and in particular until the end of tax and accounting obligations and the end of contractual liability.

Sharing your personal data with third parties

Cacaolab BV will not sell, rent, distribute or otherwise make your personal data commercially available to third parties. It will provide them only if necessary for the performance of the agreement with you or to comply with a legal obligation. We may also share personal data with third parties if you give us written permission to do so. You have the right to withdraw this permission at any time.

With companies that process your data on our behalf, we conclude a processing agreement to ensure the same level of security and confidentiality of your data. Cacaolab BV remains responsible for this processing.

Cookies, or similar techniques, that we use

Cacaolab BV uses only technical and functional cookies, and also analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit our website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. They also allow us to optimize our website.

Rights: view, modify or delete data

You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or object to the processing of your personal data by Cacaolab BV and you have the right to data portability. This means that you can request us to send your personal data in a computer file to you or another organization specified by you.

You can send a request for inspection, correction, deletion, data transfer of your personal data or a request to withdraw your permission or to object to the processing of your personal data to Claudia.Delbaere@Cacaolab.be. To make sure that the request for inspection was made by you, we ask you to send a copy of your proof of identity with the request. We will respond to your request as soon as possible, but within thirty (30) days.

If you have a complaint about the processing of your personal data, please contact us immediately. Cacaolab BV would also like to inform you that you also always have the right to lodge a complaint with the national data protection supervisory authority, the Belgian Data Protection Authority (GBA).

How we protect personal data

Cacaolab BV takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosures and unauthorized changes. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us.

Consent

If you become or remain a customer of Cacaolab BV or if you transmit personal data, it is presumed that you consent to the processing described in this Privacy Statement.